Need Help? We're Here for You
Get quick answers and expert support for your PayTap experience
Email Support
Get detailed help via email
support@paytap.co.in
Response within 24 hours
Phone Support
Speak with our experts
+91 9900010964
Mon-Fri, 9 AM - 6 PM IST
Quick chat support
Chat with us
Instant responses
Support Hours: Monday to Friday, 9:00 AM - 6:00 PM IST. Emergency support available 24/7 for critical issues.
Common Issues & Solutions
Payment Not Working
- Check if your tag balance is sufficient
- Ensure the terminal supports RuPay contactless
- Try tapping the tag closer to the terminal
Tag Not Detected
- Remove the tag from wallet/phone case
- Check for physical damage to the tag
- Hold the tag steady for 2-3 seconds
Account Issues
- Reset password using forgot password option
- Verify your mobile number and email
- Update KYC documents if required
Lost or Stolen Tag
- Immediately block the tag via app or website
- Order a replacement tag online
- Transfer remaining balance to new tag
Frequently Asked Questions
Our Office
Corporate Office
Company Name: DriveTap Innovation India Pvt. Ltd.
Trade Name: PayTap
GSTIN: 29AALCD4626M1Z3
PPI Partner: RBI-Authorized PPI Partners
Address: Level 15 UB City Concorde Tower 1
Vittal Mallya Road Rajbhavan
Bengaluru - 560001
Emergency Support
For immediate assistance with lost/stolen tags or suspicious transactions, call our 24/7 emergency helpline.